Are you dealing with multiple life issues, or not able to access services in your community, or are you feeling isolated? We can help! To register, please click on the link below and fill the form. If you have further questions, you can contact Liza Ferris (778)470-6101, extension 112 Email:

EnhaNced Services - En Route

KIS En Route Program

KIS En Route program was created to assist and support newcomers and their families who may be experiencing life difficulties and facing multiple barriers to access services and ultimately settling successfully in their local community. Clients can be referred to the En Route Program Navigator by a KIS Settlement Counsellor, Community Service Provider or Self-Referral.

Our program Navigator works with other services and community resources to address your needs and to increase your settlement capacity.

Our job is to understand, validate, and plan for the future with you. We’ll help you create your individualized Action Plan, and we’ll modify it as you move along in the program.

Enhanced Support Services

Through KIS En Route program, immigrants who may be experiencing crisis in their life may receive crisis intervention counselling. The En Route Navigator will provide support if you are experiencing:

    • family or gender-based violence
    • relationship or family breakdown, separation, divorce
    • serious chronic and terminal illness
    • health issues
    • financial crisis
    • legal or housing issues
    • other issues that make your settlement process very difficult

Services include:

  • one-on-one case management support
  • social and emotional support
  • mobilization of emergency services when necessary
  • information and orientation
  • assistance to access community services and resources
  • individual advocacy
  • meetings and consultation with service providers

    The program Navigator provides case management coordination and monitors progress periodically with the outside service providers. 

Cultural Awareness

The En Route program navigator works closely with health service providers to build better access to culturally sensitive services for immigrants.

In addition, settlement staff work closely with service providers to build better access to culturally sensitive services for immigrants and are involved in advocacy on systemic issues that become barriers to successful settlement.

KIS En Route program navigator also offers presentations and workshops to service providers and works in collaboration with family service organizations to provide services to immigrants on family issues. Through partnership and advocacy, the program aims to support community and government agencies to develop culturally safe and competent services for immigrant families.

En Route Program Workshops

The program also offers culturally safe group workshops on access to health services and well-being.

For more information about the program and workshops or to schedule an appointment:

Liza Ferris (778)470-6101, extension 112 Email: