KIS En Route program was created to assist and support newcomers and their families who may be experiencing crisis and facing multiple barriers preventing access to KIS services and ultimately settle and integrate. Clients are referred to the En Route Program Navigator by Settlement Counsellors when they identified the client is vulnerable and deals with unique barriers.

KIS En Route Program

KIS En Route program was created to assist and support newcomers and their families who may be experiencing crisis and facing multiple barriers preventing access to KIS services and ultimately settle and integrate. Clients are referred to the En Route Program Navigator by Settlement Counsellors when they identified the client is vulnerable and deals with unique barriers.


KIS En Route program is designed to provide enhanced one-on-one and group support if refugees and immigrants are facing multiple and significant barriers in their settlement journey that may affect the  well‐being of the individual or the family unit and creating additional barriers that impact their ability to access support and pursue settlement and employment goals. The program will help these newcomers to become more independent, gain access to other community services and move forward.

Crisis Counselling

Through KIS En Route program, immigrants who may be experiencing crisis in their life may receive crisis intervention counselling. The En Route Navigator will provide support if you are experiencing:

    • family or gender-based violence
    • relationship or family breakdown, separation, divorce
    • serious chronic and terminal illness
    • mental health issues
    • financial crisis
    • legal or housing issues
    • other issues that make your settlement process very difficult

Our program Navigator works with other services and community resources to address your needs and to increase your settlement capacity.

Services include:

  • one-on-one case management support
  • social and emotional support
  • mobilization of emergency services when necessary
  • information and orientation
  • assistance to access community services and resources
  • individual advocacy
  • meetings and consultation with service providers


The program Navigator provides case management coordination and monitors progress periodically with the outside service providers. In average, the client will be working with the program Navigator with weekly or bi-weekly follow-ups for a period of 2 to 4 months. An exit
interview with the client is conducted once the identified goals have been achieved. The client continues to be served by the agency Settlement Counsellor.

Cultural Awareness

The En Route program navigator works closely with health service providers to build better access to culturally sensitive services for immigrants.

In addition, settlement staff work closely with service providers to build better access to culturally sensitive services for immigrants and are involved in advocacy on systemic issues that become barriers to successful settlement.

KIS En Route program navigator also offers presentations and workshops to service providers and works in collaboration with family service organizations to provide services to immigrants on family issues. Through partnership and advocacy, the program aims to support community and government agencies to develop culturally safe and competent services for immigrant families.

En Route Program Group Support and Workshops

The program also offers culturally safe group activities.

Sign-up to receive KIS Calendar of events and workshops.

Resources